Concierge Case Management
Clearer care.
Fewer loose ends.
Private-pay care coordination for adults and families managing multiple appointments, referrals, treatment recommendations, or complex health needs.
Novascend helps organize the moving parts of care so you can better understand what needs attention, prepare for important conversations, and follow through with greater confidence.
Separate private-pay service • Not billed to insurance
What Case Management Means
Helping the moving parts of care work together.
Healthcare can become difficult to manage when appointments, referrals, medications, records, provider recommendations, and family responsibilities all require attention at the same time.
Case management creates a structured place to identify priorities, organize next steps, and reduce confusion. The goal is not to make decisions for you, but to help you better understand the path ahead.
Support may involve the patient, an authorized family member, or both. Services are individualized according to the agreed scope, available information, and appropriate written authorization.
Who May Benefit
Support when care feels difficult to organize alone.
This service may be useful when care involves multiple providers, frequent transitions, ongoing follow-up, or unclear next steps.
Busy Professionals
Organize appointments, records, referrals, questions, and follow-up around a demanding schedule.
Caregivers & Families
Help authorized family members coordinate information, questions, and practical next steps.
Chronic Health Needs
Structured support for chronic illness, multiple specialists, treatment changes, or frequent care needs.
Care Transitions
Organize information after hospitalization, rehabilitation, a new diagnosis, or a change in care setting.
Complex Care Plans
Create a clearer summary of recommendations, responsibilities, questions, and outstanding follow-up.
Unclear Next Steps
Get organized when recommendations have been provided but you are unsure where or how to begin.
Concierge Support Services
Practical guidance shaped around your needs.
The exact service plan varies by situation, authorization, available records, and the responsiveness of outside organizations.
Planning
Care Organization
Bring appointments, referrals, records, recommendations, questions, and follow-up tasks into one clearer plan.
Preparation
Appointment Preparation
Prepare medication lists, history, concerns, questions, and discussion priorities before an important visit.
Navigation
Resource Identification
Identify potential healthcare, behavioral, educational, community, or supportive resources for consideration.
Communication
Provider Coordination
With written authorization, communicate relevant information or questions and help clarify requested next steps.
Follow-Through
Follow-Up Support
Review outstanding tasks, track agreed action items, identify barriers, and help maintain momentum.
Education
Care Navigation Guidance
Explain general healthcare processes and help you prepare for discussions about referrals, services, and options.
What You May Receive
A practical roadmap you can actually use.
Depending on the agreed scope, your support may include a concise care summary, prioritized action list, appointment questions, referral tracker, resource list, and follow-up plan.
Priority summaryWhat needs attention first
Action checklistWho is responsible for each next step
Question guideWhat to ask at upcoming appointments
Follow-up trackerWhat remains open or unresolved
How It Works
A clearer process from the first conversation forward.
The scope, priorities, expected time, and anticipated fees are discussed before case management work begins.
Initial Consultation
Discuss your concerns, current care needs, priorities, and the support you are seeking.
Define the Scope
Identify appropriate tasks, required authorizations, expected communication, and service boundaries.
Create the Plan
Organize priorities, next steps, resources, responsibilities, and follow-up in a manageable format.
Review Progress
Reassess outstanding needs, barriers, new information, and whether additional support is appropriate.
Private-Pay Service
Clear pricing before support begins.
Concierge Case Management is separate from psychiatric evaluation, medication management, psychotherapy, and any Novascend membership or insurance-based service.
The anticipated scope and estimated time are reviewed before additional work is completed whenever reasonably possible.
Concierge Case Management
- Consultation and priority review
- Care organization and navigation support
- Agreed resource research or follow-up
- Authorized provider communication when appropriate
Clear Service Boundaries
Know what this service includes before you begin.
This Service May Include
- Healthcare organization and planning
- Appointment and referral preparation
- Resource identification
- Authorized communication with outside providers
- Follow-up on agreed nonurgent tasks
- General education about healthcare processes
This Service Does Not Include
- Emergency or crisis intervention
- Psychiatric diagnosis or medication management
- Psychotherapy or counseling
- Legal, financial, or insurance representation
- Guaranteed appointments, authorizations, or services
- Unlimited communication or after-hours availability
Privacy & Authorization
Your information is handled with care.
Written authorization may be required before Novascend can communicate with family members, healthcare professionals, facilities, or other outside organizations.
Only information reasonably necessary for the agreed purpose is shared. Authorization does not guarantee that an outside provider, organization, or health plan will respond or take a requested action.
Patients and authorized representatives remain responsible for reviewing medical advice directly with treating clinicians and for making personal healthcare decisions.
Frequently Asked Questions
Before you request a consultation.
Is this psychiatric treatment?
No. Concierge Case Management is a separate non-emergency coordination and navigation service. Psychiatric evaluation and treatment require a separate clinical appointment and agreement.
Can you speak with my family or doctors?
Communication may be possible when it is within the agreed scope and appropriate written authorization has been completed.
Is the service billed to insurance?
No. This service is private pay and is not submitted to insurance. It may also be excluded from reimbursement by your health plan.
Can you guarantee a referral or appointment?
No. Novascend can help identify options and support follow-through, but cannot guarantee availability, acceptance, authorization, benefits, or a response from an outside organization.
A More Manageable Way Forward
You do not have to organize every part of care alone.
Request a consultation to discuss your current needs, review the service boundaries, and determine whether Concierge Case Management may be an appropriate fit.